What is the difference between Home Care & Home Health Care?
Compassion Home Care provides Non-Medical Home Care. We assist seniors and people with disabilities or illness with their activities of daily living such as bathing, grooming, dressing, meal preparation, light housekeeping, medication reminders, transportation, ambulation etc. Home Health Care Agencies provide medical/clinical care such as skilled nursing, therapy, medication administration, wound care, etc. Compassion Home Care is NOT a Home Health Care provider.
What is your service area?
Our administrative local office is located in Chicago, IL, however our Home Care services are available throughout all counties within the Chicagoland area. Counties serviced include Cook, Lake, McHenry, Kane, Will and DuPage. If you need service outside of these areas please contact us for additional information.
Do you provide service at nursing homes or assisted living facilities?
Yes. We can provide you with your own personal, private caregiver in assisted living and nursing home facilities.
Are you licensed, insured and bonded?
Yes. Every caregiver is a Compassion Home Care of Illinois, LLC employee and fully covered by our general liability insurance, workers compensation, unemployment insurance and bonded as required by the state of Illinois.
Do you perform background checks on employees?
Yes. To help ensure the safety and well being of our Clients, we perform a thorough criminal background & personal/professional reference check per state of Illinois requirements.
Will I have a choice of which caregiver comes to my home?
Yes. As part of our Client Needs Assessment and Plan of Care Assessment, we match available caregivers with Clients based on compatibility. We consider both the hours of Home Care service you need and our best judgement with regard caregiver compatibility with you and your family.
Will my family member always receive care from the same caregiver?
This depends on your caregiver’s Home Care service schedule. We understand that most people want to see the same friendly and familiar face on a regular basis. However, your caregiver needs personal time as well. We will do our best to respect and honor your existing caregiver relationships and accommodate your caregiver requests, but understand that in some circumstances a relief caregiver will be on duty. Trust us, we’ll do our best to make you and your family comfortable and happy!
Can I change or discontinue the services my loved one receives?
Yes. You can change, cancel, reschedule or discontinue any Home Care services, provided you call Compassion Home Care of Illinois, LLC management no less than 24 hours in advance at (773) 599-9174 and make arrangements with one of our caregiver managers. Should you fail to notify us of rescheduling, cancellation or discontinuance of service less than 24 hours prior to the beginning of a caregiver shift, fees may apply as spelled out in the agreed upon Client Services Contract. *We understand the care situation can quickly change, so we’re as flexible as possible with your loved one’s care. Please contact us to address any last minute change of schedule requests.
Do I need a physician’s authorization for your services?
No. You don’t need pre-authorization, pre-qualification, certification or even a prescription for Compassion Home Care services. You choose the services you want, when to start those services and how often those services are used.
Will my private insurer or Medicare cover the cost of my care?
At this time, to our knowledge, Medicare does not cover the cost of Non-Medical Home Services, however Medicare does provide an Eligibility Tool to see if your family qualifies. Depending on the private insurance that you carry, it is possible that your health insurer may pay for some or all of the services you receive. It is your responsibility to contact your insurance company to determine if they will provide payment for our services. In this case, you will be responsible to pay Compassion Home Care of Illinois, LLC directly when invoiced for services, and your insurance will have to reimburse you for the payment.
What are the costs of your Home Care services?
Home Care costs depend on the specific needs of each individual Client. The cost of services are addressed with each and every Client after we assess your needs and develop your custom Plan of Care Summary. Several factors to consider are whether your caregiver is on an hourly schedule, full time live-in schedule or you simply need overnight care. An agreed upon written rate agreement will be provided to you prior to any caregiver services being rendered.
Should I pay my caregiver directly?
No. You (or your authorized representative) should never pay your caregiver directly for any of your Home Care services. All payments must be sent to Compassion Home Care of Illinois, LLC once you are invoiced. If your caregiver ever requests direct payment from you please call management immediately at (773) 599-9174.
How is the privacy of my personal information maintained?
We are required by law to maintain the privacy of all information provided in our Client records. Please refer to our “Notice of Privacy Information Practices” contained within our Client Service Agreement for further information as it pertains to how we may use and disclose protected health information about you. Protected health information means any health information about you that identifies you or for which there is a reasonable basis to believe the information can be used to identify you. Your information is never sold to any third party under any circumstances.
Compassion Home Care of Illinois, LLC seems like a good choice. What’s the next step?
Give us a call. We’ll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how we might help.
Together, we’ll go over the care your family needs and the care we provide. We’ll answer all of your questions regarding in-home care services and costs. Then, we’ll begin putting together your Custom Care Plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days.